The Finance Brokers Association of Australia Limited (FBAA) is committed to protecting
the personal information entrusted to us by members, suppliers, business partners and
the public. We take all necessary steps to comply with the Australian Privacy
Principles (APPs) which govern how we can collect, use, hold and disclose your
What kinds of personal information do we collect and hold?
FBAA collects personal information from members, applicants, persons enquiring about
membership and related services, the public, event attendees, suppliers and visitors
to our website and other social media.
We collect information that is necessary to be able to provide you with services. We
require certain information in order to provide services and in order to assess
eligibility for such services.
In most instances, when you contact FBAA we require to know your name and contact
information in order to provide you with the best and most appropriate service. If the
service provided does not require us to know this information, such as general
enquiries regarding membership or events, you may choose not to disclose it.
In relation to applications for membership and membership renewals, the types of
personal information collected may include your name, contact information,
qualifications, date of birth and any other information we may need to identify you.
You may also be asked to provide credit checks, police records, driver’s licence,
passport or other form of photographic ID, personal and trade references and other
information determined reasonably necessary to assess your application.
Should you choose not to provide this information, we may not be able to provide you
with membership services.
How do we collect and hold personal information?
Much of the information that we collect comes directly form the person concerned and
may be collected in a number of ways including email, telephone, web queries and
online application forms. Some information is collected from publicly available
databases and business partners. Information is obtained from a third party in the
case of reference checks.
Your personal information is held electronically on a secure electronic database using
cloud technology and in some instances, may be held in a hard-copy file. We take
reasonable steps to ensure that the personal information that we hold is protected
from misuse and loss, from unauthorised access, modification and disclosure. We also
take reasonable steps to destroy or permanently de-identify personal information that
we no longer need for any purpose.
Why do we collect personal information and how do we hold, use and disclose it?
We collect, hold, use and disclose personal information so we can provide you with
services. This may include:
checking your eligibility for the service;
providing you with the service; and
maintaining the service.
We also collect, hold, use and disclose personal information so that we can provide
information to the public, government agencies, media and our business partners.
We do not collect, use or disclose sensitive information about you unless you consent
and unless that information is reasonably necessary for us to provide services.
We may also disclose your membership status to aggregators, lenders or members of the
public when requested.
Do we use or disclose your personal information for direct marketing purposes?
We use your personal information to keep you informed about member services, products,
publications and changes that may affect you as well as special offers or products and
services being offered by one of our business partners. This information may be sent
by email, SMS, phone or post.
We provide you with a means to ‘opt-out’ if you no longer wish to receive direct
marketing material. If you have any concerns about direct marketing material that you
receive from us, please email firstname.lastname@example.org.
We do not disclose personal information to other organisations for the purpose of
Are we likely to disclose personal information to overseas recipients?
We may disclose personal information to overseas recipients or service providers from
time-to-time. For example, data storage and cloud providers. At times, we may provide
data to overseas bodies such as finance broking (or similar) associations or
regulatory authorities and other such business partners.
Notifiable Data Breach Scheme
In the case of a serious data breach, where the personal information we hold has been
compromised, we will assess the breach as soon as we become aware of it and take all
reasonable and necessary steps as proscribed under Australian privacy law.
How can you access and correct your personal information?
You can request access to the personal information we hold about you. You can also ask
for corrections and amendments to be made to your personal information. Should you
wish to access this information, please contact us. FBAA members can easily update
their information via the member only area of the FBAA website or by emailing
email@example.com or by calling 1300 130 514.
Resolving your privacy concerns and making a complaint.
If you have any concerns regarding the way in which we collect, store, use or disclose
your personal information, please contact the FBAA Privacy Officer –
If your concern relates to your membership or another FBAA service, please email
For more information regarding Australian privacy law and the APP’s, or to make a
complaint, refer to the Office of the Australian Information Commissioner.
The Commissioner can be contacted at:
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Changes to this policy
This policy is routinely reviewed to ensure it is accurate, up-to-date and complies
with any and all updates under Australian privacy law. The current policy is published
on our website or can be obtained by contacting us using the information below.
Members will be notified of any substantive changes to the policy in the e-newsletter.
You can contact us by:
calling 07-3847 8119
writing to us at PO BOX 4792 Eight Mile Plains QLD 4113
This policy was last reviewed and updated 18 September 2018